By signing up for, or using the OrderGrub.app services or any of the services of OrderGrub LLC or its affiliates (“OrderGrub.app”)
you are agreeing to be bound by the following terms and conditions (“Terms of Service”).
The services offered by OrderGrub.app under the Terms
of Service include various products and services to help you sell goods and
services to buyers, whether online (“Online Services”), in person (“POS
Services”), or both. Any such services offered by OrderGrub.app
are referred to in these Terms of Services as the “Services”. Any new features
or tools which are added to the current Services shall be also subject to the
Terms of Service. You can review the current version of the Terms of Service at
any time at https://www.OrderGrub.app.com/legal/terms. OrderGrub.app
reserves the right to update and change the Terms of Service by posting updates
and changes to the OrderGrub.app website. You are
advised to check the Terms of Service from time to time for any updates or
changes that may impact you.
You must read, agree with and accept all of the terms and
conditions contained in this Terms of Service agreement, including OrderGrub.app’s Acceptable Use Policy (“AUP”) and Privacy
Policy, and, if applicable, Data Processing Addendum (“DPA”) before you may
become a OrderGrub.app user.
Everyday language summaries are provided for convenience
only and are not legally binding. Please read the “Terms of Service” for the
complete picture of your legal requirements. By using OrderGrub.app
or any OrderGrub.app services, you are agreeing to
these terms. Be sure to occasionally check back for updates.
1. Account Terms
You must be 18 years or older or at least the age of
majority in the jurisdiction where you reside or from which you use this
Service.
To access and use the Services, you must register for a OrderGrub.app account (“Account”) by providing your full
legal name, phone number, a valid email address, and any other information
indicated as required. OrderGrub.app may reject your
application for an Account, or cancel an existing Account, for any reason, in
our sole discretion.
You acknowledge that OrderGrub.app
will use the email address you provide as the primary method for communication.
You are responsible for keeping your password secure. OrderGrub.app cannot and will not be liable for any loss or
damage from your failure to maintain the security of your Account and password.
You are responsible for all activity and content such as
photos, images, videos, graphics, written content, audio files, code,
information, or data uploaded, collected, generated, stored, displayed,
distributed, transmitted or exhibited on or in connection with your Account
(“Materials”).
A breach or violation of any term in the Terms of Service,
including the AUP, as determined in the sole discretion of OrderGrub.app
will result in an immediate termination of your services.
WHICH MEANS
You are responsible for your Account and any Materials you
upload to the OrderGrub.app Service. Remember that
with any violation of these terms we will cancel your service.
If we need to reach you, we will send you an email.
2. Account Activation
2.1 OrderGrub.app Account
Subject to section 2.1.2, the person signing up for the
Service will be the contracting party (“Account Owner”) for the purposes of our
Terms of Service and will be the person who is authorized to use any
corresponding account we may provide to the Account Owner in connection with
the Service.
If you are signing up for the Service on behalf of your
employer, your employer shall be the Account Owner. If you are signing up for
the Service on behalf of your employer, then you represent and warrant that you
have the authority to bind your employer to our Terms of Service.
2.2 Stripe Account
In order to process transactions on OrderGrub.app you are required to sign up for a
stripe account at https://stripe.com . This
will be your default payment processor. You agree to be bound by the terms of
their agreement and that it is your sole responsibility as the Account Owner to
activate and maintain this account. If you do not wish to keep the payment
account active, it is your responsibility to deactivate it.
3. General Conditions
You must read, agree with and accept all
of the terms and conditions contained in these Terms of Service,
including the AUP and the Privacy Policy before you may become a member of OrderGrub.app.
Technical support is provided via email/helpdesk.
The Terms of Service shall be governed by and interpreted in
accordance with the laws of the State of Texas and the laws of The United
States of America applicable therein, without regard to principles of conflicts
of laws. The parties irrevocably and unconditionally submit to the exclusive
jurisdiction of the courts of the State of Texas with respect to any dispute or
claim arising out of or in connection with the Terms of Service. The United
Nations Convention on Contracts for the International Sale of Goods will not
apply to these Terms of Service and is hereby expressly excluded.
You acknowledge and agree that OrderGrub.app
may amend these Terms of Service at any time by posting the relevant amended
and restated Terms of Service on OrderGrub.app’s website,
available at https://www.OrderGrub.app.com/legal/terms and such amendments to
the Terms of Service are effective as of the date of posting. Your continued
use of the Services after the amended Terms of Service are posted to OrderGrub.app’s website constitutes your agreement to, and
acceptance of, the amended Terms of Service. If you do not agree to any changes
to the Terms of Service, do not continue to use the Service.
You may not use the OrderGrub.app
service for any illegal or unauthorized purpose nor may you, in the use of the
Service, violate any laws in your jurisdiction (including but not limited to
copyright laws), the laws applicable to you in your customer’s jurisdiction, or
the laws of The United States of America and the State of Texas. You will
comply with all applicable laws, rules and regulations in your use of the
Service.
You agree not to reproduce, duplicate, copy, sell, resell or
exploit any portion of the Service, use of the Service, or access to the
Service without the express written permission by OrderGrub.app.
You shall not purchase search engine or other pay per click
keywords (such as Google AdWords), or domain names that use OrderGrub.app
or OrderGrub.app trademarks and/or variations and
misspellings thereof.
Questions about the Terms of Service should be sent to
support@OrderGrub.app
You understand that your Materials (not including credit
card information), may be transferred unencrypted and involve (a) transmissions
over various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices. Credit Card information is
always encrypted during transfer over networks.
The Services allow you to send certain communications to
your customers by short message service (SMS) messaging (for example, sending
order confirmation notifications via SMS) (the "SMS Services"). You
will only use the SMS Services in compliance with this agreement, Twilio
Acceptable Use Policy, and the laws of the jurisdiction from which you send
messages, and in which your messages are received.
You acknowledge and agree that your use of the Service,
including information transmitted to or stored by OrderGrub.app,
is governed by its privacy policy at https://www.OrderGrub.app /legal/privacy
All the terms and provisions of the Terms of Service shall
be binding upon and inure to the benefit of the parties to the Terms of Service
and to their respective heirs, successors, permitted assigns and legal
representatives. OrderGrub.app shall be permitted to
assign these Terms of Service without notice to you or consent from you. You
shall have no right to assign or otherwise transfer the Terms of Service, or
any of your rights or obligations hereunder, to any third party without OrderGrub.app’s prior written consent, to be given or
withheld in OrderGrub.app’s sole discretion.
4. OrderGrub.app Rights
We reserve the right to modify or terminate the Service for
any reason, without notice at any time.
We reserve the right to refuse service to anyone for any
reason at any time.
We may, but have no obligation to, remove Materials and
suspend or terminate Accounts if we determine in our sole discretion that the
goods or services offered via a store, or the Materials uploaded or posted to a
store, violate our Acceptable Use Policy (“AUP”) or these Terms of Service.
Verbal or written abuse of any kind (including threats of
abuse or retribution) of any OrderGrub.app customer, OrderGrub.app employee, member, or officer will result in
immediate Account termination.
OrderGrub.app does not pre-screen
Materials and it is in our sole discretion to refuse or remove any Materials
from the Service.
We reserve the right to provide our services to your
competitors and make no promise of exclusivity in any particular
market segment. You further acknowledge and agree that OrderGrub.app employees and contractors may also be OrderGrub.app customers/merchants and that they may compete
with you, although they may not use your confidential information in doing so.
In the event of a dispute regarding Account ownership, we
reserve the right to request documentation to determine or confirm Account
ownership. Documentation may include, but is not limited to, a scanned copy of
your business license, government issued photo ID, the last four digits of the credit
card on file, etc.
OrderGrub.app retains the right to
determine, in our sole judgment, rightful Account ownership and transfer an
Account to the rightful owner. If we are unable to reasonably determine the
rightful Account owner, OrderGrub.app reserves the
right to temporarily disable an Account until resolution has been determined
between the disputing parties.
5. Limitation of Liability
You expressly understand and agree that OrderGrub.app
shall not be liable for any direct, indirect, incidental, special,
consequential or exemplary damages, including but not limited to, damages for
loss of profits, goodwill, use, data or other intangible losses resulting from
the use of or inability to use the service.
In no event shall OrderGrub.app or
our suppliers be liable for lost profits or any special, incidental or
consequential damages arising out of or in connection with our site, our
services or these Terms of Service (however arising including negligence). You
agree to indemnify and hold us and (as applicable) our parent, subsidiaries,
affiliates, OrderGrub.app partners, officers,
directors, agents, employees, and suppliers harmless from any claim or demand,
including reasonable attorneys’ fees, made by any third party due to or arising
out of your breach of these Terms of Service or the documents it incorporates
by reference (including the AUP), or your violation of any law or the rights of
a third party.
Your use of the Service is at your sole risk. The Service is
provided on an “as is” and “as available” basis without any warranty or
condition, express, implied or statutory.
OrderGrub.app does not warrant
that the Service will be uninterrupted, timely, secure, or error-free.
OrderGrub.app does not warrant
that the results that may be obtained from the use of the Service will be
accurate or reliable.
OrderGrub.app does not warrant
that the quality of any products, services, information, or other Materials
purchased or obtained by you through the Service will meet your expectations,
or that any errors in the Service will be corrected.
6. Waiver and Complete Agreement
The failure of OrderGrub.app to
exercise or enforce any right or provision of the Terms of Service shall not
constitute a waiver of such right or provision. The Terms of Service and the
documents it incorporates by reference constitute the entire agreement between
you and OrderGrub.app and govern your use of the
Service, superseding any prior agreements between you and OrderGrub.app
(including, but not limited to, any prior versions of the Terms of Service).
7. Intellectual Property and Customer Content
We do not claim any intellectual property rights over the
Materials you provide to the OrderGrub.app service.
All Materials you upload remains yours. You can remove your OrderGrub.app
service at any time by deleting your Account.
By uploading Materials, you agree: (a) to allow other
internet users to view the Materials you post publicly to your ordering system;
(b) to allow OrderGrub.app to store, and in the case
of Materials you post publicly, display, your Materials; and (c) that OrderGrub.app can, at any time, review all the Materials
submitted to its Service, although OrderGrub.app is
not obligated to do so.
You retain ownership over all Materials that you upload to a
OrderGrub.app ordering system; however, by making
your ordering system live or public, you agree to allow others to view
Materials that you post publicly to your ordering system. You are responsible
for compliance of the Materials with any applicable laws or regulations.
We will not disclose your confidential information to third
parties (“Your Confidential Information”), except as required in the course of
providing our services. Your Confidential Information includes any Materials or
information provided by you to us which is not publicly known. Your
Confidential Information does not include information that: (a) was in the public
domain at the time we received it; (b) comes into the public domain after we
received it through no fault of ours; (c) we received from someone other than
you without breach of our or their confidentiality obligations; or (d) we are
required by law to disclose.
OrderGrub.app shall have the
non-exclusive right and license to use the names, trademarks, service marks and
logos associated with your ordering system to promote the Service.
8. Themes
Your ordering system has settings that allow you to modify the
look and feel of your ordering system. You may modify the look to suit your ordering
system. OrderGrub.app may add or modify the footer
that refers to OrderGrub.app at its discretion. OrderGrub.app may modify the Theme where it contains, in
our sole discretion, an element that violates the OrderGrub.app
AUP or the Terms of Service, even if you received the Theme in that condition. OrderGrub.app may modify the Theme to reflect technical
changes and updates as required.
11. Payment of Fees
OrderGrub does not require you to pay any fees for the use of its platform. However, OrderGrub reserves the right to make changes to any part of this agreement from time to time, including adding fees for current and future services if required.
You acknowledge that OrderGrub will add and collect from the OrderGrub account holder a $1.00 fee, subject to change at any time, to the order total of each transaction processed through OrderGrub as a platform fee. This fee will be charged as part of the credit transaction, which will then be sent to OrderGrub by the credit card processor
All Fees and other charges are in
U.S. dollars, and all payments shall be in U.S. currency.
All Fees are exclusive of applicable federal, provincial,
state, local or other governmental sales, goods and services, harmonized or
other taxes, fees or charges now in force or enacted in the future (“Taxes”).
You are responsible for all applicable Taxes that arise from
or as a result of your use of OrderGrub.app’s
products and services.
You must maintain your current location in the
administration menu of your OrderGrub.app store and
promptly update your location if you move jurisdictions. If you change
jurisdictions you must promptly update your location in the administration
menu.
OrderGrub.app does not provide
refunds.
12. Cancellation and Termination
You may cancel your Account at any time by emailing support@OrderGrub.app and then following the specific
instructions indicated to you in OrderGrub.app’s
response.
Upon termination of the Services by either party for any
reason:
OrderGrub.app will cease providing
you with the Services and you will no longer be able to access your Account;
unless otherwise provided in the Terms of Service, you will
not be entitled to any refunds of any Fees, pro rata or otherwise;
any outstanding balance owed to OrderGrub.app
for your use of the Services through the effective date of such termination
will immediately become due and payable in full; and
your store website will be taken offline.
If at the date of termination of the Service, there are any
outstanding Fees owing by you, you will receive one final invoice via email.
Once that invoice has been paid in full, you will not be charged again.
We reserve the right to modify or terminate the OrderGrub.app Service or your Account for any reason,
without notice at any time.
Fraud: Without limiting any other remedies, OrderGrub.app may suspend or terminate your Account if we
suspect that you (by conviction, settlement, insurance or escrow investigation,
or otherwise) have engaged in fraudulent activity in connection with the Site.
13. Modifications to the Service and Prices
Prices for using the Services are subject to change upon 30
days’ notice from OrderGrub.app. Such notice may be
provided at any time by posting the changes to the OrderGrub.app
Site (OrderGrub.app.com) or via an announcement.
OrderGrub.app reserves the right
at any time, and from time to time, to modify or discontinue, the Service (or
any part thereof) with or without notice.
OrderGrub.app shall not be liable
to you or to any third party for any modification, price change, suspension or
discontinuance of the Service.
14. Third Party Services, Experts, and Experts Marketplace
OrderGrub.app may from time to
time recommend, provide you with access to, or enable third party software,
applications (“Apps”), products, services or website links (collectively,
“Third Party Services”) for your consideration or use. Such Third
Party Services are made available only as a convenience, and your
purchase, access or use of any such Third Party Services is solely between you
and the applicable third party services provider (“Third Party Provider”). In
addition to these Terms of Service, you also agree to be bound by the
additional service-specific terms applicable to services you purchase from, or
that are provided by, Third Party Providers.
Any use by you of Third Party
Services offered through the Services, OrderGrub.app or
OrderGrub.app’s website is entirely at your own risk
and discretion, and it is your responsibility to read the terms and conditions
and/or privacy policies applicable to such Third Party Services before using
them. In some instances, OrderGrub.app may receive a
revenue share from Third Party Providers that OrderGrub.app
recommends to you or that you otherwise engage through your use of the
Services, OrderGrub.app or OrderGrub.app’s
website.
We do not provide any warranties with respect to Third Party
Services. You acknowledge that OrderGrub.app has no
control over Third Party Services and shall not be responsible or liable to
anyone for such Third Party Services. The availability
of Third Party Services on OrderGrub.app’s
websites, or the integration or enabling of such Third Party Services with the
Services does not constitute or imply an endorsement, authorization,
sponsorship, or affiliation by or with OrderGrub.app.
OrderGrub.app does not guarantee the availability of Third Party Services and you acknowledge that OrderGrub.app may disable access to any Third Party
Services at any time in its sole discretion and without notice to you. OrderGrub.app is not responsible or liable to anyone for
discontinuation or suspension of access to, or disablement of, any Third Party Service. OrderGrub.app
strongly recommends that you seek specialist advice before using or relying on
Third Party Services, to ensure they will meet your needs. In particular, tax
calculators should be used for reference only and not as a substitute for
independent tax advice when assessing the correct tax rates
you should charge to your customers.
If you install or enable a Third Party Service for use with
the Services, you grant us permission to allow the applicable Third Party
Provider to access your data and to take any other actions as required for the
interoperation of the Third Party Service with the Services, and any exchange
of data or other interaction between you and the Third Party Provider is solely
between you and such Third Party Provider. OrderGrub.app
is not responsible for any disclosure, modification or deletion of your data or
other Materials, or for any corresponding losses or damages you may suffer, as
a result of access by a Third Party Service or a Third
Party Provider to your data or other Materials.
Google Maps is a Third Party Service that is used within the Services. Your use of the Service is subject to your acceptance of the Google Maps and Earth Enterprise Universal Acceptable Use Policy, Google Maps and Google Earth Additional Terms of Service and Google Privacy Policy as it may be amended by Google from time to time.
The relationship between you and any Third
Party Provider is strictly between you and such Third Party Provider,
and OrderGrub.app is not obligated to intervene in
any dispute arising between you and a Third Party Provider.
Under no circumstances shall OrderGrub.app be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary or other damages whatsoever, that result from any Third Party Services or your contractual relationship with any Third Party Provider.
These limitations shall apply even if OrderGrub.app
has been advised of the possibility of such damages. The foregoing limitations
shall apply to the fullest extent permitted by applicable law.
You agree to indemnify and hold us and (as applicable) our
parent, subsidiaries, affiliates, OrderGrub.app
partners, officers, directors, agents, employees, and suppliers harmless from
any claim or demand, including reasonable attorneys’ fees, arising out of your
use of a Third Party Service or your relationship with a Third Party Provider.
15. Beta Services
From time to time, OrderGrub.app
may, in its sole discretion, invite you to use, on a trial basis, pre-release
or beta features that are in development and not yet
available to all merchants (“Beta Services”). Beta Services may be subject to
additional terms and conditions, which OrderGrub.app
will provide to you prior to your use of the Beta Services. Such Beta Services
and all associated conversations and materials relating thereto will be
considered OrderGrub.app Confidential Information and
subject to the confidentiality provisions in this agreement. Without limiting
the generality of the foregoing, you agree that you will not make any public
statements or otherwise disclose your participation in the Beta Services
without OrderGrub.app’s prior written consent. OrderGrub.app makes no representations or warranties that
the Beta Services will function. OrderGrub.app may
discontinue the Beta Services at any time in its sole discretion. OrderGrub.app will have no liability for any harm or damage
arising out of or in connection with a Beta Service. The Beta Services may not
work in the same way as a final version. OrderGrub.app
may change or not release a final or commercial version of a Beta Service in
our sole discretion.
16. Feedback and Reviews
OrderGrub.app welcomes any ideas
and/or suggestions regarding improvements or additions to the Services. Under
no circumstances shall any disclosure of any idea, suggestion or related
material or any review of the Services, Third Party Services or any Third Party Provider (collectively, “Feedback") to OrderGrub.app be subject to any obligation of
confidentiality or expectation of compensation. By submitting Feedback to OrderGrub.app (whether submitted directly to OrderGrub.app or posted on any OrderGrub.app
hosted forum or page), you waive any and all rights in the Feedback and that OrderGrub.app is free to implement and use the Feedback if
desired, as provided by you or as modified by OrderGrub.app,
without obtaining permission or license from you or from any third party. Any
reviews of a Third Party Service or Third Party
Provider that you submit to OrderGrub.app must be
accurate to the best of your knowledge, and must not be illegal, obscene,
threatening, defamatory, invasive of privacy, infringing of intellectual
property rights, or otherwise injurious to third parties or objectionable. OrderGrub.app reserves the right (but not the obligation)
to remove or edit Feedback of Third Party Services or
Third Party Providers, but does not regularly inspect posted Feedback.
17. DMCA Notice and Takedown Procedure
OrderGrub.app supports the
protection of intellectual property and asks OrderGrub.app
merchants to do the same. It’s our policy to respond to all notices of alleged
copyright infringement. If someone believes that one of our merchants is
infringing their intellectual property rights, they can send a DMCA Notice to OrderGrub.app’s designated agent using our form. Upon
receiving a DMCA Notice, we may remove or disable access to the Materials
claimed to be a copyright infringement. Once provided with a notice of
takedown, the merchant can reply with a counter notification using our form if
they object to the complaint. The original complainant has 14 business days
after we receive a counter notification to seek a court order restraining the
merchant from engaging in the infringing activity, otherwise we restore the
material. For more information, see our DMCA Notice and Takedown Procedure.
18. OrderGrub.app Confidential
Information
During the course of your use of
the Services, you may receive information relating to us, or to the Services,
that is not known to the general public including information related to our
security program and practices (“OrderGrub.app
Confidential Information”). You agree that: (a) OrderGrub.app
Confidential Information will remain OrderGrub.app’s
exclusive property; (b) you will use OrderGrub.app
Confidential Information only as is reasonably necessary for your use of or
participation in the Services; (c) you will not otherwise disclose OrderGrub.app Confidential Information to any third party,
except that you may disclose to your affiliates, employees, subcontractors and
agents who, in each case, are subject to confidentiality obligations at least
as protective of the OrderGrub.app Confidential
Information as those contained in these Terms of Service; and (d) you will take
all reasonable measures to protect the OrderGrub.app Confidential
Information against any use or disclosure that is not expressly permitted in
these Terms of Service.
19. Privacy & Data Protection
OrderGrub.app is firmly committed
to protecting the privacy of your personal information and the personal
information of your customers. By using the Service, you acknowledge and agree
that OrderGrub.app’s collection, usage and disclosure
of this personal information is governed by our Privacy Policy.
Additionally, if: (a) you are established in the European
Economic Area (EEA); (b) you provide goods or services to customers in the EEA;
or (c) you are otherwise subject to the requirements of the EU General Data
Protection Regulation, OrderGrub.app’s collection and
use of personal information of any European residents is also subject to our
Data Processing Addendum.
OrderGrub LLC
22323 Keystone Trl
Katy, TX 77450
United States of America